Refund Policy
Last updated: 6 October 2026
Hunters Warehouse aims to provide quality products and reliable service. Returns, refunds and exchanges are handled in accordance with applicable South African consumer and electronic-commerce legislation.
Nothing in this policy limits a consumer right that cannot legally be excluded.
Online Purchases and Cooling-Off Rights
For qualifying electronic transactions, South Africa's Electronic Communications and Transactions Act provides a consumer with a right to cancel without reason or penalty within seven days after receipt of qualifying goods, subject to the exclusions and requirements contained in the Act. The direct cost of returning the goods may be charged where applicable.
Defective or Unsafe Products
The Consumer Protection Act provides an implied warranty of quality. In qualifying circumstances, a consumer may return defective, unsafe or otherwise non-compliant goods within six months of delivery and may be entitled to a repair, replacement or refund as provided by the Act.
Incorrect or Damaged Products
If you receive:
- The wrong product
- A product damaged in transit
- A product that does not correspond with your order
please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs of the product and packaging.
We will investigate the matter and arrange the appropriate remedy.
Change-of-Mind Returns
Where a return is permitted by applicable law, products should generally be returned in their original condition and with the original packaging, accessories and documentation where reasonably possible.
This does not affect your statutory rights relating to defective, unsafe or incorrectly supplied products.
Supplier Availability
Hunters Warehouse lists products sourced from a number of suppliers. Supplier stock levels can change without notice.
If an ordered product becomes unavailable and Hunters Warehouse is unable to fulfil the order, we will notify you and process the applicable refund. ECTA requires a supplier who is unable to perform because ordered goods are unavailable to notify the consumer and refund applicable payments within the period prescribed by the Act.
Refund Processing
Approved refunds will normally be made to the original payment method where possible.
The time required for a refund to appear in your account may depend on the payment provider or financial institution.
Returns Address
All approved returns should be sent to:
Hunters Warehouse
183 Cnr Ian & Boshoff Street
La Hoff
Klerksdorp, 2571
South Africa
Email: Michael@hunters-Warehouse.co.za
Telephone: 018 468 4884
Please contact us before sending a return so that we can provide any required return instructions.
